How can we help?
Find quick answers below, or send us a message. We usually reply within two working days.
Email us
For account, billing and general questions.
[email protected] →Report a problem
Something wrong with a product's data or the app? Tell us.
Send a bug report →Privacy & data
Learn how we handle your data or request deletion.
Read the policy →Popular questions
A scanned product wasn't found
Our database is still growing. Try searching by name in Find products. If it's missing or wrong, email us the product name and a photo of the barcode, nutrition table and ingredients, and we'll add it.
The scanner won't open or looks black
Make sure camera access is allowed for GoLiveHealthy in your phone's Settings → Apps → GoLiveHealthy → Permissions. Then close and reopen the app. Good lighting and holding the barcode flat helps.
Hal says I've run out of tokens
Each message and meal plan uses AI tokens from your plan's allowance. Open Profile → Subscription to see your balance and upgrade. Your balance refreshes with your plan period.
How do I change my calorie target?
Open your meal plan and go to Plan settings, or update your measurements and goal under Profile → Health. The app recalculates your target using safe minimums.
Location reminders aren't arriving
Smart Reminders needs notifications enabled, location set to "Allow all the time", and the installed app (not Expo Go or a browser). Open Profile → Smart Reminders and use "Send a test" to check. Some phones also restrict battery use for background apps, so set GoLiveHealthy to "Unrestricted".
How do I cancel my subscription?
Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → GoLiveHealthy → Cancel. You keep your benefits until the end of the paid period.
How do I delete my account and data?
In the app, open Profile and tap Delete account. Your account is disabled straight away, and permanently deleted with your profile, plans and chat history after 90 days. Sign in again within those 90 days to restore it. No longer have the app? Email [email protected] from the address on your account with the subject "Delete my account". See Delete your account for the details.
Is the meal plan safe for my medical condition?
Plans are general guidance, not medical advice. If you have a condition, take medicine, or are pregnant, please review any plan with your doctor or dietitian before following it.
Still need a hand?
Send us the details and we'll get back to you.